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Customer Dispute Resolution Process
- In addition to other civil avenues that may be pursued to
resolve disputes or other specific dispute resolution processes
set out in agreements with customers, Brantford Power Inc. provides
the following informal dispute resolution process:
- STEP 1
To register a complaint, a customer must call or write the
Manager of the applicable department.
- STEP 2
If the matter is not satisfactorily resolved in Step 1, the
customer may refer the matter to the CEO who will address
the matter in consultation with the applicable Manager and
Department Head
- STEP 3
If the matter is not satisfactorily resolved in Step 2, the
customer may refer the matter to the Board or a Committee
of the Board.
The Brantford Power Inc. Board of Directors will consider delegations
and other customer dispute matters through written presentation.
Written presentations must be submitted to the Secretary of the
Board one week prior to the Board meeting. The Board will respond
to delegations and other customer dispute matters in writing.
Contact Heather Wyatt, Secretary of the Board at (519) 751-3522
Ext. 3269 or by e-mail at hwyatt@brantford.ca.
- Brantford Power Inc. shall keep a record of all complaints
whether resolved or not including the name of the complainant,
the nature if the complaint, the date resolved or referred and
the result of the dispute resolution.
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