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Energy Retailers

Energy retailers are independent brokers who arrange contracts between electricity buyers (residents) and energy sellers (suppliers). Typically, they offer contracts that lock in a fixed price of the electricity component of the bill, often for one- to five-year periods.

You should remember that retailers usually quote only on the "commodity" or electrical component of your bill - typically about 50 per cent of the total charges. Other components of your bill include transmission and distribution charges which are still regulated and apply to all consumers.

Please click here to read the Electricity Retailer Code of Conduct approved by the Ontario Energy Board.

Listed below are some of the Code of Conduct requirements the retailer must follow:

• Photo ID, including the retailer's name, the name of the firm represented and the retailer license number is to be visible.
• You are not to be unduly pressured into a purchase.
• The retailer is to provide a copy of the contract at the time the agreement is entered into.
• The retailer must provide you with a toll-free telephone number, listed in Ontario, for contacting the company.
• An offer to supply electricity must clearly indicate the period of the contract and the conditions and terms for renewal of the contract.
• The offer must clearly state:
  • the price and terms of payment, including deposits and service charges;
  • types of bill you will receive and how often;
  • how to access an independent customer complaints process;
  • whether the retailer can transfer or assign your contract to another electricity retailer; and
  • how to terminate the contract.
  • The offer must contain clear statements of the intended start date for the contract and any conditions under which that date may not be met.
  • A contract must not be longer than five years.
    
  
  Brantford Power encourages consumers to make informed choices about their electricity supplier. You can also visit the Ontario Energy Board Web site at www.oeb.gov.on.ca for more information about electricity retailing.

We have provided a list of retailers active in the Brantford Power distribution service territory for your convenience.

Bullfrog Power 111 Richmond Street West, Suite 1014, Toronto, Ontario M5H 2G4 Summitt Energy Management Inc. 100 Milverton Drive Suite 608, Mississauga, Ontario L5R 4H1 Universal Energy Corporation 25 Sheppard Avenue West Suite 1605 Toronto, Ontario M2N 6S6 Planet Energy 800-10 Kingsbridge Garden Circle Mississauga, Ontario L5R 3K6 ECNG Inc 1155 North Service Road West, Suite 13, Oakville, Ontario L6M 3E3 Wholestate Energy Group 1100 Burloak Drive Suite 401 Burlington, Ontario L7L 6B2 Ontario Energy Savings Corp. 6345 Dixie Road, Suite 400, Mississauga, Ontario L5T 2E6

Canadian Energy Wholesalers Ltd. 1155 North Service Road Suite #11, Oakville, Ontario L6M 3E3 Constellation New Energy Canada Inc. 205 Richmond Street West, Suite 402 Toronto, Ontario M5V 1V3 Shell Energy North America Canada Inc 60 Struck Court, Suite 100 Cambridge, Ontario N1R 8L2 Direct Energy Marketing Limited 2225 Sheppard Avenue 4th Floor, Toronto, Ontario M2J 5C2 SemCanada Energy 488 Wellington Street West 2nd Floor Toronto, Ontario M5V 1E3 Superior Energy Management 6860 Century Avenue East Tower, Suite 2001 Mississauga, Ontario L5N 2W5

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