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Residential service is the supply of electrical energy to detached AND semi-detached
homes as defined in local zoning by-laws. It applies to new services and upgrades and
only to buildings that:
- lie along a distribution line; and
- can be connected without expanding or enhancing the distribution system.
Services to residential buildings other than detached or semi-detached, such as subdivisions,
multi-units or townhouse-type developments, are treated the same as General Service.
Our Conditions of Service manual spells out the roles and responsibilities for both Brantford
Power and residential customers when it comes to matters like: where meters are located,
electrical service upgrading, who bears certain connection costs and requesting electrical
service installation. Click here to download the full Conditions of
Service manual in PDF format.
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Browse through our Customer Support section for information on electrical rates, your bill,
electricity usage management and electrical safety.
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Want to know about the current cost of electricity? You can find answers on our electrical rates page.
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Can't make sense of your bill? Read through the Paying Your Bill section to learn what is what.
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What happens when you move or overpay a bill? Click here to find out ...
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Most electrical accidents can be prevented by following a few simple rules. Visit our Safety Tips page to learn
how you can make your home safe and sound.
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Following our energy-conscious tips a few minutes each month is all it takes to keep energy costs down.
Visit our Managing Your Electrical Usage section for enlightening ideas on improving your bottomline.
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