Contact Us

GrandBridge Energy (formerly Brantford Power) wants to make it easy for you to access the information you need.  Here are all the different ways you can reach us. We endeavor to keep the website current and informative.

If you couldn’t find the information you were looking for on the website, please let us know at [email protected].

Emergency Services/Report Power Outage:

Phone: 519-751-3522

General Billing, Account Information and Payments:

E-mail: [email protected]
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)
Fax:  519-756-6041

Mail Payments to:

GrandBridge Energy Inc.
Box 308
Brantford, ON N3T 5N8

Moving in/out:

E-mail: [email protected]
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Pre-authorized payments:

E-mail: [email protected]
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Change of banking information for pre-authorized payments:

E-mail: [email protected]
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Credit and collections:

E-mail: [email protected]randbridgeenergy.com
Phone: 519-756-4006 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Time-of-Use questions:

E-mail: [email protected]
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

To locate underground cables:

Phone: 1-800-400-2255

Tree-trimming:

Phone: (519) 751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report street light problems:

Phone: 519-759-4150  (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report a street light out:

Phone: 519-759-4150 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Electrical hazard – non emergency:

E-mail: [email protected]

Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report an electrical hazard – emergency:

Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm)
After hours: 519-752-0422

Heating & Cooling Incentive:

Phone: 1-800-267-2231 ext. 236