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GrandBridge Energy

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Sign Up for Service

If you are not currently a business customer of GrandBridge Energy and would like to start service, please contact Customer Service for more information.

Email:  [email protected]
Phone:  (519) 751-3522 or 1-877-871-2215
Fax:  (519) 621-7420
Mail:  GrandBridge Energy Inc. P.O. Box 1610, Cambridge, ON N1R 5X6

Application For Service

Business Account Application Form ** Please contact Customer Service for this form

Register for pre-authorized payments

General Service, Industrial and Commercial Electrical Specifications – Updated August 2020

Security Deposit

If you’re a new General Service customer, you’ll be required to pay a security deposit when you activate your account.

The deposit will be equal to an average billing at the address being serviced times the billing factor of 2.5, as estimated by GrandBridge Energy. Where relevant usage information is not available for the customer for 12 consecutive months within the past two years, the customer’s average monthly load will be based on a reasonable estimate by GrandBridge Energy.

If the Customer has a payment history which discloses more than one disconnection notice in a relevant 12 month period, GrandBridge Energy may use that customer’s highest actual or estimated monthly load for the most recent 12 consecutive months within the past 2 years.

If the Customer is enrolled in the Automatic Pre-Authorized Payment Plan, the required deposit will be equal to an average billing times a billing factor of 2.0.

Security deposits can be paid by cash, cheque or an automatically renewing, irrevocable Letter of Credit from a bank.

For new services where no usage history is available, estimated usage and/or projected demand will be used to determine the deposit amount.

A Satisfactory Payment Record for General Service Customers is defined as:   

  • No more than (1) NSF cheque has been received from the customer, or
  • No more than one (1) Pre-Authorized Payment has been returned NSF, or
  • No more than one (1) disconnect/collect trip has occurred, or
  • No more than one (1) disconnection notice has been issued to a customer in the General Service <50 kW demand rate class over the last five 5 years continuous service or customers in a General Service  >50 kW demand rate class over 7 years.

The time period that makes up the good payment history must be the most recent period of time and some of the time period must have occurred in the previous twenty-four (24) months.

The deposit is not necessary if:

  • A satisfactory payment record exists for General Service accounts at GrandBridge Energy
  • Proof of a satisfactory payment record for General Service accounts as defined above with another Distributor or gas Distributor;
  • A credit check satisfactory to the utility.  The cost of such a credit check shall be billed to the customer using a fee approved by the Ontario Energy Board.

Where a General Service Customer in any rate class other than a <50 kW demand rate class has a credit rating from a recognized credit rating agency, the maximum amount of a security deposit which the Distributor may require the non-Residential Customer to pay shall be reduced in accordance with the following table. The cost of such a credit check, as revised from time to time, shall be billed to the Customer.

Credit RatingAllowable Reductions in Security Deposits
AAA- and above or100%
AA-/AA/AA+ or equivalent95%
A-/From A/A+ to below AA or equivalent85%
BBB-/from BBB/BBB+ to below A or equivalent75%
Below BBB- or equivalent0%
Allowable Reductions in Security Deposits based on Credit Rating

Deposits will be returned upon:

  • a customer switching to retailer-consolidated billing;
  • 5 years of good payment history for a General Service customer in a <50 KW demand rate class;
  • 7 years of good payment history of a General Service customer in any other rate class;
  • termination of services.

We pay interest on the deposit, which is calculated monthly.  The interest paid will be the Prime Business Rate as published on the Bank of Canada Website less 2 percent updated quarterly.

Payment of the deposit may be made in equal instalments over a 4-month period.