Privacy Policy | GrandBridge Energy

GrandBridge Energy is committed to keeping the personal information of its customers accurate, confidential, secure, private, and protected at all times.

This Privacy Policy has been designed to outline our commitment to applicable privacy laws and regulations under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and our commitment to the guidelines under the Canadian Standards Association (CSA).

About Your Privacy

It is vital that you understand why we collect information about you, what we do with it, how we look after it, and how we dispose of it when we no longer need it.

View our Privacy Policy to see all the ways we use your information and for further details on our privacy commitment to you. We also encourage you to review our online Terms of Use before you use our website’s features and tools.

What Information We Collect

When you open an account with us, we will ask you for different information about you. These
include:

Your name and address
Your phone number and email address
Address where service is needed (if different from the address where you live)
Your date of birth
The name and information details about an additional person to be added to the account
Banking information
The name of any third party that you want to have access to the account

Why We Collect this Information

We ask for your name and address, contact phone numbers, and email address so we can send you bills for our services and contact you if necessary.
We ask for your date of birth as your unique identifier to prove your identity.
We ask for the name and contact details of any second individual that should added to the account for billing purposes.
We ask for the name and contact details of any additional individuals you want authorized to discuss your account. For example, snowbirds sometimes add an individual to the account if we cannot contact the account holder(s).
We will also ask if you are an Owner or Tenant. This helps us when you move out. If no one is scheduled to move in, look for an owner’s blanket authorization to change the account back to the owner or deliver a notice to the property.
We only ask for banking information if you want to sign up for a pre-authorized payment plan.

How We Use the Information

Once we have these facts about you, we open your account. The only people at GrandBridge Energy who see your information are those employees who need to see it to do their jobs. All employees who work with customers’ information have been trained and understand the privacy rules and why they are important. Your information is protected while it is with us. If we have paper files about you, they are stored in locked filing cabinets. If the information is electronic, it is protected by security firewalls—employees who need to see it must log in with a secure username and password.

If we hire an outside company to work for us, we ensure that the company understands our privacy rules and why they are important. Anyone doing work for us who does not work at GrandBridge Energy must sign a contract that includes their abiding by privacy and confidentiality rules as part of the agreement. Those companies and organizations only see the information they need to do the job we have hired them. For example, we work with our Customer Information System (CIS) software provider to deliver updates to the software and make changes to ensure we meet regulatory changes. GrandBridge Energy has strict protocols before the software provider is provided access to make changes to the system, and the agreement includes confidentiality and privacy language to safeguard our customers’ information.

Disposing of Personal Information

If you close your account with us, we must keep the information about your file for several years, as set out by our energy regulator and records retention schedule. Once that time is up, we will dispose of your information in ways no one else can see or use again. Paper files are shredded securely; electronic files are disposed of in compliance with our security policy.

Privacy Inquiries

If you have any questions about these privacy standards or the information we collect, please contact our Privacy Officer:

Email: [email protected]
Telephone: 1-877-871-2215
Mail: Privacy Officer, GrandBridge Energy. P.O. Box 1060, 39 Glebe Street, Cambridge, Ontario N1R 5X6