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Managing Your Bill

Need Help Managing Your Bills?

GrandBridge Energy offers customers who are having difficulty paying their bill or expect to in the future, the option to make payment arrangements with monthly payment options for our residential customers. Equaly Payment Plan gives you a way to level out your utility bills by budgeting for an equal payment amount each month. Call us at 519-751-3522 or 1-877-871-2215 to sign up today.

For assistance, or to discuss your account, please contact our Customer Service Department at [email protected].

Ontario Electricity Support Program (OESP)

If you are a GrandBridge Energy customer, and in a low-income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program.

The OESP could reduce the cost of your household electricity by applying a monthly credit directly to your bill. If your home is electrically heated, or you rely on an approved medical device requiring a lot of electricity, you could be eligible for additional credit.

To verify if you qualify for OESP and to submit an application, contact our partner agencies:

  • United Way of Simcoe Muskoka, 8:30-4:00 p.m,. Monday to Friday. Telephone: 1-855-487-5327
  • Housing Resource Centre (St. Leonard’s), 8:30 -4:30 p.m., Monday to Friday. Telephone: 1-888-621-0034 

Other Assistance Programs

Low-income Energy Assistance Program (LEAP)

This grant is available to provide emergency relief to low-income residents who meet program criteria and who are at risk of disconnection of electrical service.  

More Information on the Low-income Energy Assistance Program (LEAP)

To verify if you qualify for LEAP and to submit an application, contact our partner agencies:

  • United Way of Simcoe Muskoka, 8:30-4:00 p.m,. Monday to Friday. Telephone: 1-855-487-5327
  • Housing Resource Centre (St. Leonard’s), 8:30 -4:30 p.m., Monday to Friday. Telephone: 1-888-621-0034 

Please Note: Emergency financial assistance is provided on a first-come, first-served basis. Funds may be limited. Grants are issued on your behalf and paid directly to your utility. You will not receive a cheque.

Energy Affordability Program

The Energy Affordability Program provides support to income-eligible electricity consumers by helping them to lower their monthly electricity costs and to increase their home comfort.

Depending on your situation, you may receive different energy-saving products and services. Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as the replacement of inefficient appliances and professionally installed insulation and draft-proofing.

The Energy Affordability Program is now offering free cold climate air source heat pumps to income-eligible households with electric heating.

These upgrades may be installed during or after an in-home visit.

Other participants may qualify instead for free energy-saving kits. These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

To sign up, find out if you qualify or learn more about the program, visit https://saveonenergy.ca/For-Your-Home/Energy-Affordability-Program


Know Your Rights

The Ontario Energy Board (OEB) has set out customer service rules for electricity utilities, including special rules for low-income customers.

View the Consumer Charter

GrandBridge Energy is compliant with these rules, and we encourage all customers to know their rights.

Visit Ontario Energy Board website for more information.


Avoid Disconnection

To avoid disconnection, it is important to contact us as soon as you receive that notice. Do not delay.

The quickest way to keep your electricity connected is by paying your outstanding balance. But, if you cannot pay the amount you owe, you have the option of setting up an Arrears Management Plan that will allow you to repay your debt over a period of time. It does not excuse you from paying the amount owed or from paying your new bill.

Payments may be made at most financial institutions by cash, cheque, VISA or MasterCard or by mail. Late payment interest charges, calculated at the rate of 19.56% per year, may be applied to your account. Payments must be received by our office to cancel the interruption.

Options are available. For assistance or to discuss your account, please contact our Customer Service Department at [email protected] or 519-751-3522 or 1-877-871-2215.