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Payment Options
GrandBridge Energy (formerly Brantford Power) offers a variety of convenient ways for you to make sure your payment is up to date. You can sign up for pre-authorized payments or pay bills as you receive them.
If you are paying your bill online, please select GrandBridge Energy (Brantford Power) as the payee and use your account information to make payments.
Automatic Pre-authorized Payment Plan
We offer two convenient pre-authorized payment plans.
Paid In Full
The total amount due on your electricity bill will automatically be withdrawn from your financial institution or bank account on the due date specified on your bill. Your electricity bill will be sent to you as usual.
Equal Payment Plan
Enables you to budget for equal monthly payments for the year. A fixed amount is automatically withdrawn from your financial institution or bank account on the date your bill is due. Your equal payment amount is recalculated each year. Any changes to your equal payment amount will be reflected on your bill.
To register for pre-authorized payments, complete the Automatic Payment Plan Agreement form and return it using one of the methods below.
Email: [email protected]
Fax: (519) 756-6041
Mail: GrandBridge Energy Inc. Box 308, Brantford, ON N3T 5N8
To cancel your pre-authorized payment, please contact our Customer Service department. Please allow 30 days for GrandBridge Energy (Brantford Power) to cancel your pre-authorized payment plan.
Credit Card Payments
GrandBridge Energy (formerly Brantford Power) utilizes Paymentus, a third-party payment processing service. Paymentus provides GrandBridge Energy (formerly Brantford Power) customers with the opportunity to make secure payments using a VISA or MasterCard.
Customers will be charged a 2.5% fee for using the credit card payment service, starting August 1, 2023. Visit My Account to make a one-time payment or register to setup a recurring payment. You may also call 1-866-278-6130 to complete a one-time payment over the phone.
GrandBridge Energy does not collect or receive any part of the Paymentus processing fee.
Note: Please select GrandBridge Energy (Brantford Power) as the bill payee and your account information to make a payment by credit card.
Please mail cheques to:
GrandBridge Energy, P.O. Box 308 Brantford, ON N3T 5N8
Please include your account name and number along with the cheque.
Secure Deposit Box
The Deposit Box is located near the front entrance of 150 Savannah Oaks Drive, Brantford. Available 24/7, you can deposit cheques and money orders in the secure Deposit Box (no cash).
Bank or Financial Institution
Payments can be made online through your bank’s website. If paying at an automated bank machine tear off the bottom portion of your bill and include it with your payment. Please be aware it can take 2-4 business days for GrandBridge Energy (formerly Brantford Power) to receive this type of payment.
Note: Please select GrandBridge Energy (Brantford Power) as the bill payee and your account information to make a payment.
Late Payments
Your payment is due 23 days from the statement date on your bill. If the payment is late, a charge of 1.5% per month will be added to the balance. GrandBridge Energy (formerly Brantford Power) allows four extra days after the due date before applying late-payment charges. Keep in mind payments made online through a bank or trust company or by phone can 2-4 business days to process.
For complete details on our policies related to late payment and connection/ reconnection services, please see Section 2.4.6 of the GrandBridge Energy (formerly Brantford Power) Conditions of Service.
Email: [email protected]
Fax: (519) 756-6041
Mail: GrandBridge Energy P.O. Box 308 Brantford, ON N3T 5N8
Learn more about your current and historical account information.