January 6, 2020
Starting on January 8, 2020, UtilityPULSE, an opinion research firm, will be conducting a short Electrical Safety Awareness telephone survey on behalf of Brantford Power. The purpose of the survey is to gauge the level… Continue reading Public Awareness of Electrical Safety Survey
December 20, 2019
Brantford Power wants to warn the public that copper theft can be deadly. We have seen a recent increase in people stealing the copper ground wire from our poles as well as copper wiring on customer-owned… Continue reading Brantford Power Warns That Copper Theft Can Be Deadly
December 19, 2019
The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers. Brantford Power is proposing to make changes to its… Continue reading Conditions of Service – Proposed Changes
November 1, 2019
The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) price periods are changing. Time-of-use pricing is also changing. Read about the new electricity pricing on… Continue reading Winter Time-of-use Hours In Effect November 1
October 17, 2019
Beginning on October 22, 2019, you may receive a call inviting you to participate in Brantford Power’s 2019 Customer Satisfaction Survey. The survey is being conducted on behalf of Brantford Power by a widely recognized global… Continue reading Customer Satisfaction Survey Begins October 22, 2019
September 30, 2019
The Ontario Energy Board (OEB) has released its annual Scorecard measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance. Brantford Power’s 2018 Scorecard – EnglishBrantford Power’s 2018 Scorecard… Continue reading Measuring Brantford Power
September 6, 2019
In August 2019, Brantford Power Inc. applied to its regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates effective January 1, 2020. Brantford_Appl_and Evidence_2020 IRM_20190812 You can access the Ontario Energy Board’s Notice of Application. The… Continue reading January 1, 2020 Distribution Rate Application
April 24, 2019
On April 9, 2019, Brantford Power came before Brantford City Council in order to clarify some of the wording in the legal documentation related to its pending acquisition of a new, permanent location for the… Continue reading Brantford Power To Move Ahead With Acquisition Of Property For Its New Permanent Home
April 23, 2019
Brantford Power has upgraded to serve you better. We are committed to providing you with exceptional customer service. We have implemented a new billing system with modernized technology. You will notice the following changes to… Continue reading Your New Account Number Has Arrived
March 21, 2019
Brantford Power is committed to providing you with exceptional customer service. We are implementing a new billing system with modernized technology. In the near future, this will allow us to introduce customer-friendly enhancements, including: Improvements… Continue reading Changes Are Coming To Your Next Bill. We Are Upgrading To Serve You Better
