Winter Time-of-use Hours In Effect November 1
November 1, 2019
The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) price periods are changing. Time-of-use pricing is also changing. Read about the new electricity pricing on… Continue reading Winter Time-of-use Hours In Effect November 1
Customer Satisfaction Survey Begins October 22, 2019
October 17, 2019
Beginning on October 22, 2019, you may receive a call inviting you to participate in Brantford Power’s 2019 Customer Satisfaction Survey. The survey is being conducted on behalf of Brantford Power by a widely recognized global… Continue reading Customer Satisfaction Survey Begins October 22, 2019
Measuring Brantford Power
September 30, 2019
The Ontario Energy Board (OEB) has released its annual Scorecard measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance. Brantford Power’s 2018 Scorecard – EnglishBrantford Power’s 2018 Scorecard… Continue reading Measuring Brantford Power
January 1, 2020 Distribution Rate Application
September 6, 2019
In August 2019, Brantford Power Inc. applied to its regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates effective January 1, 2020. Brantford_Appl_and Evidence_2020 IRM_20190812 You can access the Ontario Energy Board’s Notice of Application. The… Continue reading January 1, 2020 Distribution Rate Application
Brantford Power To Move Ahead With Acquisition Of Property For Its New Permanent Home
April 24, 2019
On April 9, 2019, Brantford Power came before Brantford City Council in order to clarify some of the wording in the legal documentation related to its pending acquisition of a new, permanent location for the… Continue reading Brantford Power To Move Ahead With Acquisition Of Property For Its New Permanent Home
Your New Account Number Has Arrived
April 23, 2019
Brantford Power has upgraded to serve you better. We are committed to providing you with exceptional customer service. We have implemented a new billing system with modernized technology. You will notice the following changes to… Continue reading Your New Account Number Has Arrived
Changes Are Coming To Your Next Bill. We Are Upgrading To Serve You Better
March 21, 2019
Brantford Power is committed to providing you with exceptional customer service. We are implementing a new billing system with modernized technology. In the near future, this will allow us to introduce customer-friendly enhancements, including: Improvements… Continue reading Changes Are Coming To Your Next Bill. We Are Upgrading To Serve You Better
Brantford Power Warns Business Customers About Telephone Scam
February 27, 2019
Brantford Power is warning customers to be aware of a telephone scam targeting businesses in the area. Businesses in Brantford have reported receiving fraudulent telephone calls from an organization falsely claiming to be Brantford Power.… Continue reading Brantford Power Warns Business Customers About Telephone Scam
Brantford Power Bill Decrease Effective January 1, 2019
January 9, 2019
Brantford Power is pleased to announce that it has received approval from the Ontario Energy Board (OEB) for changes to its electricity distribution rates and other charges for Brantford Power customers, effective January 1, 2019.… Continue reading Brantford Power Bill Decrease Effective January 1, 2019
Brantford Power Warns Customers About Rebate Scam
December 13, 2018
Brantford Power is warning customers to be aware of an energy rebate scam targeting customers in the area. Brantford Power has received a number of reports from customers who have received phone calls from someone… Continue reading Brantford Power Warns Customers About Rebate Scam